Holly Crawley, Pharm.D., BCPS, BCCCP
Director of Clinical Services
For primary care practices
A pharmacist on your patients’ care team,
between visits.
Torch brings pharmacist-led outreach, medication review, and follow-through into your practice’s care plan.
Request a practice consultationSee an example of the work See what ten medications ask of one patient
Your practice stays
at the center.
Clear responsibilities make the partnership work. Together, we agree on the people, systems, and communication your practice needs.
Torch handles
- Patient outreach and care conversations
- Pharmacist medication review
- Care documentation and follow-up
- Recommendations routed to your team
Your practice keeps
- Your relationship with your patients
- Prescribing and clinical decisions
- Clinical oversight of the care plan
- Billing and practice responsibilities
Clinical judgment, connected to your plan.
Your team receives relevant findings and recommendations. You decide on treatment. We help communicate the plan and follow up with the patient.
The work, made visible
See what comes
back to your practice.
A useful handoff tells your team what came up, why it matters, and what needs a decision.
A question worth a closer look.
During a routine outreach call, a patient reports trouble keeping track of a recently changed medication schedule.
- Patient conversation
- The care coordinator documents the question and routes it for pharmacist review.
- Medication review
- The pharmacist reviews the reported schedule and identifies a point that needs clarification.
- Practice handoff
- A concise recommendation goes to the practice for review and a clinical decision.
Documented. Shared. Followed through.
Getting started
Start with the way
your practice works.
- 1
Talk through the fit.
Your patient population, clinical priorities, and current care process lead the conversation.
- 2
Define the handoffs.
Agree on enrollment, documentation, access, billing responsibilities, and communication.
- 3
Begin with a shared plan.
Introduce the team, explain the program to eligible patients, and review the work together.
Care built around the practice
The right support.
For your patients.
We discuss your patient population, existing workflows, and program requirements before deciding what fits. Availability depends on the practice and care arrangement.
Chronic care management
Regular support for people managing several ongoing conditions, with medication review and a care plan that follows your doctor’s recommendations.
Explore CCMRemote patient monitoring
Home readings that help your care team understand what is happening between appointments, using a connected device selected for your needs.
Explore RPMAdvanced primary care management
Ongoing coordination through your primary care practice, connecting medications, specialists, follow-up needs, and your personal care plan.
Explore APCMBehavioral health integration
Support for behavioral health concerns, such as depression or anxiety, alongside the rest of your care through a participating practice.
Explore BHIPrincipal care management
Focused care coordination when one serious, complex condition needs close attention, through a participating practice.
Explore PCMAnnual wellness visits
A dedicated visit to review health risks and build or update a personal prevention plan. This is different from an annual physical.
Explore AWVTransitions of care
Help making sense of medications, discharge instructions, and follow-up appointments after a qualifying hospital or facility stay.
Explore TCMBefore we work together
Practical questions.
Clear answers.
The details should make sense to both your clinicians and the people running the office.
Talk through your practice’s questionsDo we need to change EHRs?
We start with your existing charting and communication workflow. Before launch, we agree on access, where documentation belongs, how messages reach your team, and what the care-management process needs from your EHR.
Who bills for the care?
Your practice bills under its providers. Torch prepares documentation and claim-support materials for your billing team to review and submit. The practice agreement defines the responsibilities on each side.
What does the partnership cost?
There is no upfront practice fee. Torch is compensated through the care-management revenue arrangement. The written agreement sets the payment terms and explains how billing, collections, and the practice’s share are handled before either side commits.
How do we get started?
We discuss your patient population, workflow, staffing, and program fit. Then we agree on access, enrollment, documentation, points of contact, and a start date your team can support. The timeline depends on those requirements.
How is patient information handled?
We establish the required agreements and access permissions before patient work begins. Secure documentation, appropriate access, and the handling of patient information are part of the setup with each practice.
What if a patient does not want to participate?
Participation is voluntary. We explain the care and expected costs before enrollment. If someone declines or asks to stop, we document the preference and follow the applicable consent process with the practice.
Who will we work with?
You work with Torch’s Alabama-based clinical and operations team. The first conversation covers your patients, current workflow, and the questions that matter to your practice.
Meet Torch
The people behind
the phone call.
Pharmacists. Care coordinators. An Alabama team that believes the conversation after an appointment deserves care, too.
Meet the whole team
Teresa Nolan
Patient Care Coordinator
Whitney Russell, Pharm.D.
Community Pharmacist Liaison
A conversation is a good place to start.