Your care stays connected.
Your practice continues to oversee your care and make clinical and prescribing decisions. We work alongside them.
For patients and families
A little more help.
A familiar voice.
Your doctor’s care plan matters every day. Torch helps you ask questions, understand your medicines, and stay connected between visits.
Contact your care teamUnderstand your cost
Meet Teresa NolanA person to talk to.
A team that knows your name.Patient Care Coordinator
A team that knows your name.Patient Care Coordinator
Did you get a call from Torch?
You can verify who we are before sharing information. Call your doctor’s office using a number you already know, or call our team directly.
Everyday questions are welcome.
Care for the life
between your visits.
Choose a topic to see the kind of support your team can provide.
High blood pressure
Make home readings part of the conversation.
We can help you understand your care plan, talk through questions about your medicines, and share concerns with your doctor’s practice.
- Discuss questions about your routine
- Review how you are following the care plan
- Route concerns to your treating team
Understand your care program
What care can
look like.
If your practice has mentioned one of these programs, start here. Open a program to learn what it involves and what to ask before enrolling.
Chronic care management
Regular support for people managing several ongoing conditions, with medication review and a care plan that follows your doctor’s recommendations.
Explore CCMRemote patient monitoring
Home readings that help your care team understand what is happening between appointments, using a connected device selected for your needs.
Explore RPMAdvanced primary care management
Ongoing coordination through your primary care practice, connecting medications, specialists, follow-up needs, and your personal care plan.
Explore APCMBehavioral health integration
Support for behavioral health concerns, such as depression or anxiety, alongside the rest of your care through a participating practice.
Explore BHIPrincipal care management
Focused care coordination when one serious, complex condition needs close attention, through a participating practice.
Explore PCMAnnual wellness visits
A dedicated visit to review health risks and build or update a personal prevention plan. This is different from an annual physical.
Explore AWVTransitions of care
Help making sense of medications, discharge instructions, and follow-up appointments after a qualifying hospital or facility stay.
Explore TCMStill your doctor.
Still your choice.
You decide whether to enroll.
We explain the program and your expected responsibility before you choose to take part. Ask questions at any point.
Clear answers about cost.
Your cost depends on your insurance and care program. We help explain the expected responsibility.
Learn about coverage and costA few questions you may have
Let’s make
this clearer.
There is a real person on the other end of the phone if you want to talk it through.
1 (844) 248-6724Does Torch replace my doctor?
No. Your doctor’s practice continues to oversee your care. Torch works with the practice to provide support between appointments.
What happens during a care call?
We ask about your care plan, medications, questions, and follow-up needs. When something needs a clinical decision, we share it with the treating practice.
Do I have to take part?
No. We explain the program and expected costs before you decide to enroll. Contact the team with questions about consent or stopping participation.
Will insurance pay for this?
Coverage depends on your insurance, eligibility, and program. Read about coverage and cost, or call us to discuss your situation.
What if I need urgent help?
For urgent medical questions, contact your treating practice. For a medical emergency, call 911. This website and its forms are not monitored for medical care.
A conversation is a good place to start.