A focused conversation about your practice, your patients, and where Torch may fit.
In twenty minutes, one of our pharmacists and a Torch founder will review your Medicare population, your EHR workflow, and the care-management opportunities that make the most sense for your team.
Tell us about your practice.
Context to help us send the right person to the call.
What practices usually want to know before the first conversation.
These are the questions we hear most often. The call is where we can walk through the details specific to your practice, your patients, and your workflow.
Do we have to switch EHRs?
No. Torch works inside your existing workflow. We learn how your practice documents, communicates, and routes clinical information, then build the care-management process around the EHR you already use.
Who actually bills the claims, you or us?
Your practice bills the claims. CCM, RPM, APCM, BHI, TCM, and AWV services are billed under your practice's TIN and attached to the appropriate supervising provider. Torch prepares clean, time-stamped documentation and claim-support files for your billing team to review and submit. Your practice stays in control of the chart, the claim, and the patient relationship.
How is this different from a CCM call center?
Torch is built around clinical review, not call volume. Our pharmacists and care coordinators read the chart, talk with the patient, identify medication issues and care gaps, and bring useful information back to the practice. The goal is for each encounter to support the care plan, not simply complete a monthly touchpoint.
What does this cost?
There is no upfront cost for the practice. The services are billed under your practice's TIN, and Torch is paid from the revenue generated by the care-management work we perform. Your practice is paid too, creating a model where better patient support and practice revenue move together.
How fast can we start?
We launch on your timeline. Some practices are ready to begin quickly, while others need time to align their EHR workflow, billing process, patient lists, and internal communication. Torch helps build the launch plan around the pace your team can support.
Are you HIPAA compliant?
Yes. Torch is built to support HIPAA-compliant care-management work, including appropriate handling of protected health information, secure documentation practices, and role-based access to patient information. We also execute the required agreements with each practice before patient work begins.
What if my patient does not want to be called?
The patient's preference comes first. If a patient declines care management or no longer wants outreach, we document that clearly and follow the practice's direction. Care management works best when patients understand the service and want the support.